All treatment bookings are subject to a cancellation policy, which may be waived at the discretion of the Therapist/ Practitioner/ Receptionist. Therapy cancellations made 48 hours in advance of the appointment have no cancellation charge. This does not include weekends, bank holidays and public holidays.
Otherwise any treatment cancellation or non-attendance is subject to the full cost of the treatment. If you are unable to give 48 hours notice then no refund will be given.
Only pre-paid treatment sessions can receive a booking confirmation.
Please note that Shakti Veda Spa (Natural Therapies LTD) is unable to give refunds on vouchers/ gift cards and special offers purchased. Vouchers, gift cards, promotional offers must be used by the expiry date on the voucher and this expiry date cannot be extended under any circumstances.
Events, seminars, workshops
All event/ seminar/ workshop/ class bookings are subject to a cancellation policy, which may be waived at the discretion of the organizer. Event/ seminar/ workshop/ class cancellations made prior to payment of the event/ seminar/ workshop/ class have no cancellation charge.
Otherwise any event/ seminar/ workshop/ class cancellation or non-attendance is subject to the full cost of the event/ seminar/ workshop/ class.
We require full payment on booking.
Please note that Shakti Veda Spa (Natural Therapies LTD) is unable to give refunds on vouchers/ gift cards purchased or treatments which has been carried out. Vouchers must be used by the expiry date on the voucher and this expiry date cannot be extended under any circumstances.
A treatment/ consultation designed for a consumer is a tailor made and may incorporate specific life style and/ or exercises.
By agreeing to the treatment plan you are agreeing to follow a specific life style and/ or exercises in order to reach the desirable recovery and efficacy of the treatment provided. In the case of inability to incorporate required changes to your lifestyle, guarantee can not be provided to the recovery and efficacy of the treatment.
By signing a treatment plan you are bound to its terms and conditions in order to succeed in your recovery. Failure to do so, Shakti Veda Spa therapists/practitioners can not be held responsible for the treatment adverse effects or inefficacy. In the unlikely event that customer is not satisfied with the body massage/ treatment /seminar/ event they can express they concerns in the professional manner to the manager. Any verbal abuse, social media disrepute, including intimidating reviews on any site maps or review sites, will be considered as verbal abuse and will be pursued and prosecuted. No refunds can be claimed for the services which has been redeemed, however, we are happy to listen to your concerns and make improvements to the service.